Enterprise Work Queues
A centralized work queue that helps AKC staff process dog sport event applications faster—while giving managers real-time visibility to balance workload.
Project Overview
Each year, the AKC oversees roughly 30,000 dog events. That's about 5x the number of games played across the NFL, NBA, NHL, and MLB combined!
Now imagine the time it takes to process 30,000 event applications across multiple dog sports, each with its own set of complex, unique rules.
Before this project, AKC staff had no centralized way to track those applications, leading to inefficiencies, delays, and missed tasks. As the designer, my goal was to fix this by creating a single, streamlined system for managing and improving visibility across thousands of event applications.
What I Did
Led UX discovery with cross-functional stakeholders.
Mapped workflows and identified high-priority pain points.
Designed queue interactions: task display, sorting, and refresh options.
Created annotated prototypes for dev handoff.
Impact
1
Check System A for urgent items
2
Switch to System B for different tasks
3
Repeat across 6+ more systems
4
Manually prioritize and track progress
After: Unified Queue
1
View unified queue with all priorities
2
Filter and sort by urgency/type
3
Click deep link to take action
4
Return to queue for next priority
Client
American Kennel Club
Team
BA, PM, Devs, QA, Stakeholders
Tools
Device
Timeline
https://drive.google.com/file/d/19Vz6OSEMTxKMWP2EuoJuvpefCxcdNleG/view?usp=sharing